Job Purpose:
This role is responsible to acquire customers and sell Waresix products/services to companies based on the industry, and maintain customer experience to achieve the revenue target set by the company.
Requirements:
- Minimum 5 years of experience in Business Development, Account Executive, Account Management, Sales, or related fields.
- Minimum 1 year of experience as a Lead in a related field.
- Experience in managing a team.
- Leadership skills.
- Knowledge of logistics.
- Organizational skills.
- Negotiation skills.
- Customer management.
- Analytical and problem-solving skills.
- Communication, interpersonal, and presentation skills.
- Project planning, business development, and management.
- Sales-driven and collaborative.
- Adaptive, resilient, and Initiative.
Areas of Responsibilities :
- Oversee the Business Development Team.
- Supervise and be responsible for the team’s work by regularly checking processes and results, providing assistance when needed.
- Prepare regular reports to be submitted to the supervisor.
- Build and maintain a high-performance team through strong KPI measurement and monitoring, performance management, coaching, and training.
- Set up and build the company’s Business Development function, including developing the overall Business Development strategy.
- Create monthly/annual action plans, monitor progress, and conduct analysis.
- Manage the team to achieve sales goals, performance, and development.
- Achieve targets set by the company (monthly, quarterly, annually) for both new and existing customers in the targeted industries.
- Sell Waresix products/services in the business areas related to the company (based on industry).
- Achieve established sales and revenue targets.
- Seek and screen new customers by developing networks and independently identifying and developing relevant resources for sales and business development.
- Work collaboratively with the Business Development team and Vendors to develop creative strategies that attract customers.
- Collaborate with team members to ensure that all customers receive an excellent experience, from needs analysis through delivery to project follow-up.
- Maintain the overall process related to customer management.
- Identify product opportunities that meet customer needs.
- Assist and oversee customer activities during the delivery process.
- Address customer complaints.
- Monitor customer payments according to Terms of Payment (TOP).
- Ensure all operational procedures are created based on company regulations to avoid errors and losses.
- Develop business strategies to maintain and grow existing customers by managing and monitoring their performance.
- Act as quality control for the creation of quotations.
- Monitor dashboards/order management systems, delivery proof, and invoices.
- Analyze order data and derive insights.