Job Purpose :
This position is responsible for providing end-to-end technical support to ensure the smooth operation of the company’s technology environment. The role involves troubleshooting hardware, software, network, and user access issues while delivering responsive and effective IT support services across the organization.
Requirements :
- Bachelor’s degree in Information Technology, Information Systems, Computer Engineering, or a related field.
- Minimum 3 years of experience in IT Support or a related role.
- Strong knowledge of hardware, software, operating systems, network troubleshooting, and IT support services.
- Experience with device installation, system configuration, maintenance, and technical troubleshooting.
- Familiarity with ticketing systems and endpoint support tools.
- Strong analytical, problem-solving, communication, and coordination skills.
- Able to work independently as well as collaboratively in a fast-paced environment.
- Proficiency in Bahasa Indonesia is required; English proficiency is a plus.
Areas of Responsibilities :
- Provide end-to-end technical support by diagnosing and resolving hardware, software, network, and user access issues.
- Install, configure, maintain, and troubleshoot IT devices and systems to ensure reliable day-to-day operations.
- Manage IT service requests, including user account administration, system access provisioning, and employee onboarding and offboarding support.
- Monitor and maintain IT infrastructure readiness to support business operations and company events.
- Coordinate with external vendors and relevant stakeholders to resolve technical issues when necessary.
- Manage IT asset inventory and ensure proper documentation and distribution of company devices.
- Document technical solutions, identify recurring issues, and recommend improvements to enhance IT service quality.